• FMCG and retail /ecommerce have a common goal – to ensure a happy customer. How can the relationship between be enhanced?
• How can FMCG and retail work together to better serve the customer?
• What new service strategies will emerge as secret weapons for success?
• Life without Grocers: Are FMCG ready to start selling their brands direct to consumers?

• Case Study: Transformation of the John Lewis Supply Chain to support omni-channel growth
• The context of where started as a bricks and mortar retailer (a brief history of John Lewis, how we developed an Online presence, and the replenishment supply chain in 2006 when our journey started)
• The ambition to transform (what drove the decision, what were the aims etc)
• The changes required to support the fulfilment rather than replenishment (the demands of greater accuracy, singles picking etc)
• The future challenges that we face (new technology, on time in full, dealing with returns, spikes in demand)

• How to win the battle for footfall and conversion?
• Will destination malls help developers survive in the future?
• Malls in the age of eCommerce: From experimental retail to product collection points

• What action is imperative to diversity and inclusion in the modern workplace?
• How they've supercharged their strategies for recruiting and retaining talent.
• How CEO's retailers are competing for hot digital talent with the disruptors and tech giants of this world.
• How they are making their company culture more appealing?

• Why understanding data is key to winning and retaining customers?
• Why protecting data is key in retail customer experience?
• Why analytics is a key tool in retail?

• Bringing the digital model in store and Vice-vera :What and where it is possible
• The catch 22 of pricing -discounting goods with an eye on the bottom line
• Tracking the customer down to each unique transaction And Incorporating consumers' escalations : what expereince customers
• Advancing The Click and Collect model for Online-offline engagement

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• Why Influncer marketing works with Millennials and Generation Z for their interests, wants and needs
• Upping your Social Media Report Card : Giving your brand a voice across all channels: scaling your social media exposure
• Video as channel and Engagement as a Strategy
• The ROI in Influncer Marketing : Tracking Likes to Buys

• How Brick and Mortar brands and Small Retailers are becoming Digital natives with Social Media
• How e-commerce startups can get Audience Insights of social media platform to gain more customers
• The Age of SOHO Ecommerce – Small and Profitable

• Differentiating delivery: surprising and delighting your customers
• Delivering on same day delivery strategies
• Predicting & Managing returns

• Bespoke – The hottest new trend
• Digital shopping made easy
• The Rental & Sharing market- where we are and where we are Headed
• Subscprption market – Small But sound
• Artificial Intelligence (AI): How it will eat the way we eat out, shop and buy

• The mainstream adoption for Digital Payments – current Market size and trends
• Is the wallet and payment industry headed towards consolidation?
• Giving consumers a reason to register and use the e-payment service
• What incentives will actually change consumer habits: rewards, in-app and online payments, offers and notifications
• Using mobile payments as the catalyst for a better commerce experience
• Is mobile payment infrastructure up to scratch?

• The mainstream adoption for Digital Payments – current Market size and trends
• Is the wallet and payment industry headed towards consolidation?
• Giving consumers a reason to register and use the e-payment service
• What incentives will actually change consumer habits: rewards, in-app and online payments, offers and notifications
• Using mobile payments as the catalyst for a better commerce experience
• Is mobile payment infrastructure up to scratch?

• The mainstream adoption for Digital Payments – current Market size and trends
• Is the wallet and payment industry headed towards consolidation?
• Giving consumers a reason to register and use the e-payment service
• What incentives will actually change consumer habits: rewards, in-app and online payments, offers and notifications
• Using mobile payments as the catalyst for a better commerce experience
• Is mobile payment infrastructure up to scratch?

• The E- evolution of loyalty: Going beyond points and rewards
• Adding 'Targeted Offers' in a Digital Payment infrastructure
• Blurring the lines between payment experience and loyalty
• Allowing customers to check out with a single tap in-store, online and in-app
• Instilling strong loyalty programmes that increase footfall for merchants
• Utilising the strong connection between mobile order and pay and loyalty programs
• Leveraging data to predict peak hours and demand for products to alleviate congestion
• Loyalty/payments adoption, fraud prevention and one-api solutions

• Creating a new e-currency :Opportunities and Challenges
• Bit coin payment integration to point of sale
• How Block chain can bring legitimate touch in a supply chain – from a supplier to a manufacturer to a shipper
• Producing data that is synchronised, replicated and shared securely
• B2B global Payements Ease : How Blockchain cuts across geographies, banks and computer systems
• How Crypto-currencies Allow quick movement of money at fraction of transaction cost

• Indian Retailers who have tested success in global markets will share how they have build
• Brands and organizations to support international growth
• The structural changes the business has made to ensure its success in new markets.
• Which decisions have led to success?
• Best Practices for Success in Global Markets

• The Power of Personal Brand Building
• How Will Social Networking Leave the Confines of the Computer

Insider insights into New Age consumer technologies and their impact on business models, the workforce and our nation. From groundbreaking startups to blue chip multinationals, how they are leveraging their power to build great 21st century global brands

• An interconnected, intelligent Consumer world, stitched together with IoT, monitored and controlled by Artificial Intelligence. How smart is smart?
• The Domestic Digital Future with Seamless connected Homes
• How Sharing Economy is transforming our Lives Exciting time for Digital payments solutions
• AutoTech for enhanced and Experiential Mobility
• How Disruptive virtual reality (VR) technology will change everyday human experience in the coming decade