Time: 11:30 am - 12:15 pm

Session Highlights:

• How to Drop the 'e' and capitalize the 'c' - it's all about Commerce for Retail
• What the lack of a 'shopping aisle' on eCommerce marketplaces means for brands, who need to standout
• Consistency across channels: The most important channel to get right in this instance is mobile
• How much the customer should pay for the omni-channel dream? How much of the cost to pass on?
• Managing the cost of the property portfolio as sales shift increasingly towards online
• Why e-commerce alone isn't a panacea to the woes of brick and mortar. What main areas of business cost do brick and mortar retailers usually underestimate when trying to go online?
• Get What You Need: How to Build a Winning Business Case and Budget for Technology and Innovation: Click and collect and the future of convenience-focused omnichannel
• What an omnichannel retailer needs to know about digital product assortment