Creating a seamless customer experience in a digitally-driven multichannel world
Time: 10:15 am - 11:00 am
The customer journey reimagined; from search to payments to loyalty
Session Highlights:
- How to put the customer first in a multichannel world
- Data opportunities that can drive acquisition, conversation and retention
- From discovery and acquisition to checkout and beyond
- Moving from transaction to customer engagement
- How will the customer journey evolve in the coming 24-36 months?
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Mr.RajatWahi, Partner- Partner & Head -Consumer, Retail &Agri Sector , KPMG India
Mr. Rajat Wahi is a Partner at KPMG and heads the Consumer, Retail and Agri sectors for the firm. He focuses on areas like Corporate & Business Unit Strategy, Route to Market Strategy & Market ...Read More
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Mr.Vasanth Kumar, Executive Director, Lifestyle International-Max Retail Division
Vasanth Kumar is the Executive Director of Max Fashions and EasyBuy India and is also Board member of Lifestyle International. As head of Max India operations, Vasanth is spearheading the brand's aggressive...Read More
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Mr. Rajesh Jain, MD & CEO, Lacoste India (Sports & Leisure Apparel Limited)
Rajesh Jain is the Managing Director and Chief Executive Officer of Lacoste India. He has been constantly nurturing the brand to its elegance since October 2009. With his persistent efforts and focused...Read More
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Mr. Unnat Varma, Managing Director, Pizza Hut, India Sub Continent
An accomplished professional, Unnat Varma is MD, Pizza Hut at Yum! Restaurants India. Unnat brings with him a vast Marketing & Sales experience of over 19 years. He has been with Yum! Brands...Read More
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Mr. K Radhakrishnan, Co-Founder, Grocermax.com
K. Radhakrishnan (popularly known as Radha) is the Co-Founder of Grocermax.com -- an online grocery store based out of Gurugrum. His start-up is moving out to become a pan-India player, which now operates in the NCR....Read More
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Mr. Deepak Chhabra, CEO & MD, Crocs India
With over two decades of experience in Retail, Distribution, Buying, Merchandising and Brand Management, Chhabra is responsible for the growth and expansion of the Crocs brand across India, Sri Lanka...Read More
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