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Indian Retail & eRETAIL Congress & Awards 2017
Indian Retail & eRetail Partners
15 - 16 May, 2017JW Marriott Hotel New Delhi
6th National Convention & Awards on
Retail & eRetail

Creating a seamless customer experience in a digitally-driven multichannel world

Session 1

Time: 10:15 am - 11:00 am

The customer journey reimagined; from search to payments to loyalty

Session Highlights:

  • How to put the customer first in a multichannel world
  • Data opportunities that can drive acquisition, conversation and retention
  • From discovery and acquisition to checkout and beyond
  • Moving from transaction to customer engagement
  • How will the customer journey evolve in the coming 24-36 months?
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