Conference Schedule

10:40- 11:10 AMKeynote: Boosting Online & Offline Food Grocery Offerings with Speed & Modernism

11:10 AM- 11:40 AMFireside chat : JioMart's Omnichannel approach for rapid expansion

11:40 - 12:00 PMKeynote: The Consumerization of Commerce

• The consumerization of FMCG has led to a paradigm shift in the way business is conducted by increasingly adopting digitization.

12:00- 12:30 PMCatering to Consumer’s growing demand for Convenience: Evolving to Omnichannel Retailing's Next Generation: The customer journey is not a straight line; consumers switch from one channel to another throughout the day and expect a consistent brand experience.

• Curating Aspirations for the New-Age Consumer "Putting Product' At The Heart of Your Business: How to Match the Product to the New-Age Consumer's Experience-Centered Expectations
• Breathing 'Digital Life' Into a Marquee Business

12:30- 13:00 PMFireside Chat: Bringing Value to Consumers of Digital Bharat Unlocking the potential for the next decade of e-commerce growth

1:00- 2:00 PMNETWORKING LUNCH

2:00-2:45 PMHow New Tech is Changing the Consumer Experience: Convenience On Your Customer’s Terms: Winning Loyalty By Focusing on Ease and Efficiency At Every Turn Designing Digital uExperiences For A Customer-First World by Embedding innovation into the customer experience to measure and improve speed & quality of service. Brands are adopting new technologies to enhance their customer experience and reduce shrink.

• Embedding innovation into customer experience programs through AI
• Building A Truly Connected Customer Experience: Perfecting Personalization For The Optimal Customer Experience

2:45- 3:00 PMFireside Chat: From Cash to Contactless: How Fintech is enabling Digital Payments to Reshape Retail

• Impact of digital payments on businesses and consumers
• Improved Security through advance fintech solutions
• Enhanced Customer Experience leading to increased customer loyalty

3.00- 3:20 PMFireside chat: Brands And The Metaverse: Gamechanger

The metaverse has a completely split market opinion. On one hand, some forecasts predict mass adoption and an $8tr opportunity (Source: Exchanges at Goldman Sachs podcast, January 2022). Grab a front-row seat as our panel of trailblazers explore the latest thinking on the metaverse’s role in retail. By attending this session, you will learn:

• The key considerations when building a metaverse strategy
• Practical use cases around the metaverse for retail
• How AR is playing an increasingly pivotal role in facilitating exponentially richer, deeper, more intuitive interactions and relationships between brands and consumers.

3:20- 4.00 PMHow can brands unlock efficient, profitable growth?

• Taking care of customers and their changing needs
• How can brands prepare their companies for the slowdown?
• How can market conditions affect consumer marketing?
• How a bottom-up strategy with engaged retail employees may drive ROI
• How can in-store personnel be mobilized to respond swiftly to changing consumer requirements, behaviors, and demands?
• The right locations with right ROI

4.00 - 4.15 PMNETWORKING TEA

4:15 - 4:40 PMFireside chat The changing of the experience of Digital Commerce

How and why a digital-first strategy will empower meeting growing customer demand.

10:30- 11:00 AMBlurring The Digital and Physical Creating A Truly Hybrid Shopping Experience A roadmap to building a cohesive customer-centric and profitable omnichannel strategy

11:00- 11:45 AM The Stores of the Future

Transforming Stores with Creative Concepts and Smart Technology In a post-pandemic world, the bar for the in-store shopping experience has been set higher than ever before where you don't deliver a Product but deliver an experience. As such, curating a memorable in-store experience to stand out from the crowd is critical. The physical store needs to function as an experience hub where consumers can feel immersed in and interact with the brand. Why physical stores are an important part of retail transformation strategy - driving profit with in-store experiences.

11:45 AM- 12:00 PMFireside Chat: Dawn of the ‘phygital’ experience - a seamless connection between online and offline, digital, and physical

12:00- 12:45 PMPanel: Dawn of the ‘phygital’ experience - a seamless connection between online and offline, digital, and physical

12:45- 1:00 PMKeynote : Vipul Mathur, Chief Business Officer, Nykaa Beauty & Fashion

1:00- 2:15 PM NETWORKING LUNCH

2:15- 3:00 PMCIO Perspectives: Digital transformation - why a digital-first strategy should merit Agility over perfection

Digital transformation combines a Brand’s online, data, and digital capabilities and calls for remodeling the internal and external processes to keep up and enable commerce at a faster pace.

Creating a Seamless experience for the customers

• Limitations of eCommerce - What are Consumer barriers to purchasing online for Physical First Brands?
• Improving online retail experiences with new tools to alleviate customer digital dissatisfaction
• Best Practices in Optimising eCommerce - boost revenue and less Burn
• Delivering a brilliant digital customer experience is more important than ever in today’s competitive retail environment

3:00- 3:30 PMHow B2B brands are changing their strategy for seamlessly integrating the physical and digital side of business.

3:30 - 4:15 PM Reviving Legacy Formats with Digital: What Is The Future Of Speciality Retail?

In the face of fierce competition from brands’ direct-to-consumer initiatives, How does specialty retail have a future in the new commerce landscape?
In order to thrive, specialty retail in all its forms (lifestyle concepts, department stores, etc.) is curating compelling shopping experiences that can compete with the immediacy and convenience of online.

• Can you be all things to all customers?
• How do you decide which activations, campaigns, brand partnerships, and innovations to build your engagement model around?
• Should retailers shut their stores and consider becoming a pure play?

4:15- 5:00 PMWhat does it mean to win customers in an omnichannel world?

The actionable insights you need to predict your customers’ behavior and deliver truly personalized experiences.

• Accelerating Growth With True Omnichannel Personalization
• Cross-channel personalization: What drives each customer to buy and tailor the experience accordingly?
• AI and customer data-driven omnichannel cart, Repurchase and Product Recommendations