CONFERENCE AGENDA FOR IReC 2023

The Indian retail market has strong potential for growth and is on track to reach $1 Tn by 2027. India is the shining light in the otherwise bleak global retail scenario. This is driven by continued consumption growth and now a tapering inflationary scenario. D2C has a key role in this journey and has seen a strong impetus through the pandemic period. While the funding scenario may be challenging there are still strong consumer tailwinds. This session will examine the potential of retail and for D2C and specifically cover:

  • Indian retail performance in the last few years
  • Online shopper growth and expectations
  • Trends in consumer behavior shopping online
  • Indian retail projections and drivers of optimism
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The consumer is the only channel that matters. But we need to understand their journey more finely. The shifts in consumer behavior have necessitated that organizational silos be pulled down and embrace true customer centricity. Making the organizational & cultural adjustments that facilitate customer centricity.

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A conversation with Ecommerce Stalwart on UNFOLDING THE NEXT Digital COMMERCE CHAPTER

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Keynote: Boosting Online & Offline Food Grocery Offerings with Speed & Modernism
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Fireside chat : JioMart's Omnichannel approach for rapid expansion
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Keynote: The Consumerization of Commerce
  • The consumerization of FMCG has led to a paradigm shift in the way business is conducted by increasingly adopting digitization.
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Catering to Consumer’s growing demand for Convenience:
Evolving to Omnichannel Retailing's Next Generation: The customer journey is not a straight line; consumers switch from one channel to another throughout the day and expect a consistent brand experience.
  • Curating Aspirations for the New-Age Consumer "Putting Product' At The Heart of Your Business: How to Match the Product to the New-Age Consumer's Experience-Centered Expectations
  • Breathing 'Digital Life' Into a Marquee Business
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Fireside Chat: Bringing Value to Consumers of Digital Bharat
Unlocking the potential for the next decade of e-commerce growth
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NETWORKING LUNCH
How New Tech is Changing the Consumer Experience: Convenience On Your Customer’s Terms: Winning Loyalty By Focusing on Ease and Efficiency At Every Turn
Designing Digital uExperiences For A Customer-First World by Embedding innovation into the customer experience to measure and improve speed & quality of service. Brands are adopting new technologies to enhance their customer experience and reduce shrink.
  • Embedding innovation into customer experience programs through AI
  • Building A Truly Connected Customer Experience: Perfecting Personalization For The Optimal Customer Experience
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Fireside Chat: From Cash to Contactless: How Fintech is enabling Digital Payments to Reshape Retail
  • Impact of digital payments on businesses and consumers
  • Improved Security through advance fintech solutions
  • Enhanced Customer Experience leading to increased customer loyalty
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Fireside chat: Brands And The Metaverse: Gamechanger

The metaverse has a completely split market opinion. On one hand, some forecasts predict mass adoption and an $8tr opportunity (Source: Exchanges at Goldman Sachs podcast, January 2022). Grab a front-row seat as our panel of trailblazers explore the latest thinking on the metaverse’s role in retail. By attending this session, you will learn:

  • The key considerations when building a metaverse strategy
  • Practical use cases around the metaverse for retail
  • How AR is playing an increasingly pivotal role in facilitating exponentially richer, deeper, more intuitive interactions and relationships between brands and consumers.
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How can brands unlock efficient, profitable growth?
  • Taking care of customers and their changing needs
  • How can brands prepare their companies for the slowdown?
  • How can market conditions affect consumer marketing?
  • How a bottom-up strategy with engaged retail employees may drive ROI
  • How can in-store personnel be mobilized to respond swiftly to changing consumer requirements, behaviors, and demands?
  • The right locations with right ROI
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NETWORKING TEA
Fireside chat The changing of the experience of Digital Commerce

How and why a digital-first strategy will empower meeting growing customer demand.

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Blurring The Digital and Physical
Creating A Truly Hybrid Shopping Experience A roadmap to building a cohesive customer-centric and profitable omnichannel strategy
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The Stores of the Future

Transforming Stores with Creative Concepts and Smart Technology In a post-pandemic world, the bar for the in-store shopping experience has been set higher than ever before where you don't deliver a Product but deliver an experience. As such, curating a memorable in-store experience to stand out from the crowd is critical. The physical store needs to function as an experience hub where consumers can feel immersed in and interact with the brand. Why physical stores are an important part of retail transformation strategy - driving profit with in-store experiences.

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Fireside Chat: Dawn of the ‘phygital’ experience - a seamless connection between online and offline, digital, and physical
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Panel: Dawn of the ‘phygital’ experience - a seamless connection between online and offline, digital, and physical
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Keynote : Vipul Mathur, Chief Business Officer, Nykaa Beauty & Fashion
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NETWORKING LUNCH
CIO Perspectives: Digital transformation - why a digital-first strategy should merit Agility over perfection

Digital transformation combines a Brand’s online, data, and digital capabilities and calls for remodeling the internal and external processes to keep up and enable commerce at a faster pace.


Creating a Seamless experience for the customers

  • Limitations of eCommerce - What are Consumer barriers to purchasing online for Physical First Brands?
  • Improving online retail experiences with new tools to alleviate customer digital dissatisfaction
  • Best Practices in Optimising eCommerce - boost revenue and less Burn
  • Delivering a brilliant digital customer experience is more important than ever in today’s competitive retail environment
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How B2B brands are changing their strategy for seamlessly integrating the physical and digital side of business.
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Reviving Legacy Formats with Digital: What Is The Future Of Speciality Retail?

In the face of fierce competition from brands’ direct-to-consumer initiatives, How does specialty retail have a future in the new commerce landscape?
In order to thrive, specialty retail in all its forms (lifestyle concepts, department stores, etc.) is curating compelling shopping experiences that can compete with the immediacy and convenience of online.

  • Can you be all things to all customers?
  • How do you decide which activations, campaigns, brand partnerships, and innovations to build your engagement model around?
  • Should retailers shut their stores and consider becoming a pure play?
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What does it mean to win customers in an omnichannel world?

The actionable insights you need to predict your customers’ behavior and deliver truly personalized experiences.

  • Accelerating Growth With True Omnichannel Personalization
  • Cross-channel personalization: What drives each customer to buy and tailor the experience accordingly?
  • AI and customer data-driven omnichannel cart, Repurchase and Product Recommendations
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